Return to the Sign In page and sign in with the email address and the reset password.įor more information on requesting a new password for your account, please take a look at the Forgot Password help article.Check your email at the email address entered in step #4 above.Enter the email address associated with the account you wish to access.Click the Sign Out link at the top of the page.If you're currently signed into one account, but would like to request a new password for a different account: To get a new password by email, click the Forgot Your Password? link on the Sign In page. Purchased on a different account, but can't remember your password? Free to Play games are free to download and play, so they will not appear in the Purchase History. Please check your inbox and your Spam or Junk mail folders to make sure you received the email. A confirmation email is sent immediately after a game is purchased. The game may be a free trial that has not been purchased.Next, check that account's Purchase History for your game. If you have an additional account under a different email address, please sign in with the other email address. Games will only appear on the account that was used to purchase them. The game may have been purchased using a different account.One reason could be that the software is not installed on your computer. Why doesn't my game appear in my Purchase History? There are a few reasons why it might not be possible to open Big Fish Game Manager.
